Whitby Pavilion Update
Venue is now Open!
Whitby Pavilion has now reopened!
If you are attending a show we ask you to please follow our saftey protocols below.
Making Your Visit To Whitby Pavilion as Safe As Possible.
We are delighted to welcome you back to Whitby Pavilion.
We are safely managing your visit to The Pavilion in line with the latest Government guidance.
In order to ensure safety, we kindly ask you to adhere to the following measures to keep everybody safe:
If you have any COVID symptoms or have been asked to self-isolate please do not come to the theatre. A full refund will be given if you provide evidence from NHS Test and Trace that you have to self-isolate.
Mask-wearing is optional but welcomed. The Pavilion's staff will continue to wear masks and we will be maintaining air-flow within The building.
We kindly ask you to provide/show upon entry:
Proof of full vaccination – both doses received (with the second at least 14 days prior to the show you are attending)
Proof of a negative NHS Lateral Flow Test taken prior to travel on the day of arrival at the venue.
Please Sanitise your hands upon entry and on a regular basis at the sanitiser stations throughout the venue.
Please arrive as early as possible.
Please be vigilant and be respectful of others when moving around and exiting the venue.
Please be assured that we will continue to manage our shows and the venue as safely as possible and we look forward to seeing you soon.
Will I need to wear a face covering?
In line with government guidance with regards to face covering indoors, we strongly recommend that you continue to wear face coverings out of respect for fellow audience members and our companies when coming into our theatres and especially when moving around the theatre. If you are exempt from wearing a face covering it would help our front of house staff and fellow audience members.
What should I bring?
Please keep your belongings to a minimum and with you at all times. This will assist with bag checks. Bags should be no bigger than an A4 piece of paper.
What else are you doing to ensure safety?
We will be offering enhanced cleaning and regularly disinfecting. Some routes may have changed in order to minimise your contact with others, so our helpful staff will guide you.
Please use the hand sanitiser stations when you enter and exit the venue.
Following the performance, Stage Door activities such as photographs with the performers or autograph signing may be restricted.
What happens if I have Covid and can’t use my ticket?
We will be ensuring that you have maximum flexibility by allowing tickets to be exchanged up to 24 hours prior to the performance – so if someone in your party is confirmed as Covid positive or has symptoms, there is no need to worry.
We may allow you to exchange tickets even closer to the performance time – please make sure to check with the box office.
Thank you for playing your part and we look forward to seeing you at the theatre again soon.
Will I be able to buy interval refreshments?
Yes but please check if it is possible to pre-order your interval drinks to minimise contact with others. We request you to pay by contactless where possible, and there may be one way systems in place.
What are the social distancing rules?
As of 19 July, theatres can be open at full capacity so you may be sitting next to other people. Some of our performances will remain with socially distanced seating, please check at the box office.
Theatres will continue to ask you to maintain a safe social distance where possible when queuing to take your seats and moving around the theatre. You may need to pass someone to take your seat in a row – to mitigate risk we recommend wearing your face covering while moving around the theatre.
Where can I see Whitby Pavilion's latest Postponements/Cancellations?
There has been a lot of changes to our upcoming entertainment programme over the last year.
You can see the latest changes here: https://www.whitbypavilion.co.uk/events/all
My show is Postponed what should I do?
Nothing, you can rest assured that we have everything in hand.
If your show has been rearranged for a new date, please keep hold of your tickets as they remain valid for the new date.
For a full list of postponed performances, please click here.
If you can't make the new show please email us: [email protected]
What should I do if a performance gets cancelled?
Our customer service team is working hard to get in touch with every customer affected by these cancellations.
Please be patient, you will be contacted as soon as we can get to you to discuss/issue a full refund.
Please check your bank account before you contact us, as the refund may have already happened.
For a full list of cancelled performances, please click here.
I Purchased Tickets for Whitby Pavilion Via Ticketmaster. What Should I do?
Please visit Ticketmaster's Event Staus Update Portal here for full details.
Is Whitby Pavilion's Box Office Open?
Whitby Pavilion's box office is open but on reduced hours at present . To contact us please call 01947 824768 or email [email protected] and ask for a call back.
How can I contact Whitby Pavilion's Box Office?
However, If you do have any urgent questions please email our Box Office team via: [email protected]
Please read this page carefully before contacting us as your question may have already been addressed.
We’d like to thank everyone who has been patient and kind in dealing with our changes to the entertainment programme so far and we are sorry that we cannot process your order as quickly as we would like.
We look forward to welcoming you back to Whitby Pavilion.
In the meantime stay safe and healthy.
The Whitby Pavilion team.
CANCELLED EVENTS: If you booked tickets with Whitby Pavilion and your event is cancelled you don't need to do anything, all ticket and booking fees will automatically be refunded onto the card with which you purchased your tickets. We will be in touch if you paid by cash or your card has expired.
RESCHEDULED EVENTS: If you booked tickets and your event is rescheduled simply turn up for the performance with your original tickets, your tickets will remain valid and you don't need to do anything. Should you be unable to attend the rescheduled show please let us know by emailing [email protected] stating your order number or booking reference number and your latest contact details so we can advise you how to claim a refund.